pkok Privacy Policy

About This Policy

pkok ("we", "our", or "platform") operates an online gaming and sports betting service for users in Bangladesh. This Privacy Policy explains what information we collect from you when you use the pkok website, create an account, or use any of our services — how we process that information and to whom it may be disclosed.

By using pkok's services, you confirm that you have read and agreed to the terms of this policy. Our Terms and Conditions and this Privacy Policy complement each other — both apply to your account.

Our services are only for individuals aged 21 or older. If a minor has created an account by mistake, their information will be deleted immediately and the account will be closed.

What Information We Collect

pkok collects various types of information to operate its services properly. This information falls into two main categories.

1.1 Information You Provide Directly

When you register an account, complete the verification process, or contact us, the following information is received:

• Full name and date of birth
• Email address and mobile number
• National ID or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account number
• Your chosen username and password

1.2 Automatically Collected Information

When you use the pkok website or app, certain information is automatically recorded for technical reasons:

• IP address and device identifier information
• Browser type and operating system
• Website access time and session duration
• Which pages were viewed and which buttons were clicked
• Login history and failed login attempts

1.3 Cookies and Similar Technologies

pkok uses cookies for session management, security, and improving the user experience. You can disable cookies in your browser settings, but doing so may cause some services to not work properly. Cookies never store your password or financial information.

The Purpose of Using Your Information

The information collected from you is used for the following purposes:

2.1 Account and Service Management

• Completing the registration process and keeping your account active
• Processing deposit and withdrawal transactions
• Correctly delivering bonuses and promotional offers
• Tracking VIP program progress

2.2 Identity Verification and Security

pkok follows an identity verification process to prevent financial fraud and ensure account security. This process involves checking National ID details against payment method information.

2.3 Customer Support

When you contact us via live chat or email, that conversation is stored. It is used to improve our service quality and to assist with follow-up enquiries.

2.4 Responsible Gaming

Monitoring your gaming activity is part of our Responsible Gaming Policy. If unusual gaming patterns are detected, we may contact you or, if necessary, place limits on your account.

Information Sharing and Disclosure

pkok does not sell or commercially rent your personal information to third parties. However, information may be disclosed in the following specific circumstances:

3.1 Service Provider Partners

Necessary information is shared with selected third parties for payment processing (bKash, Nagad, Rocket, bank), identity verification, and technical services. These partners have confidentiality agreements in place and may only use the information for designated purposes.

3.2 Legal Obligations

If disclosure of information is required to comply with applicable laws in Bangladesh or a court order, pkok will be obliged to do so. In such cases, we will make reasonable efforts to notify you in advance.

3.3 Fraud Prevention

To prevent fraudulent activity, limited and anonymised information may be used for industry-level information sharing, where your identity cannot be individually identified.

Data Security Measures

pkok uses SSL encryption on its platform, which keeps all information exchanged between your browser and our servers secure. Passwords are never stored in plain readable form — they are protected using industry-standard hashing methods.

Financial transaction data is stored in a separate, secured environment and can only be accessed by authorised staff. Regular security audits are conducted to prevent unauthorised access to our systems.

However, no party can guarantee 100% security on the internet. You are therefore advised never to share your password with anyone, and to log out after each session when using an unfamiliar device.

Data Retention Period

Necessary information is retained for as long as your account remains active. Even after an account is closed, financial transaction records and identity verification records are retained for a specified period, as required by legal and audit obligations.

You may request the deletion of information held for marketing purposes at any time. If you contact us, we will fulfil that request within a reasonable time, unless the information must be retained for legal reasons.

Your Rights and Controls

You have the following rights over your own information:

6.1 Right to Access and Correct Information

You may contact our support team to view the information stored in your account and to correct it if needed. Changes to key details such as name or date of birth will require a verification process.

6.2 Right to Delete Information

You may also submit a request to delete your information alongside a request to close your account. However, some information must be retained for a specified period due to financial audit or legal obligations.

6.3 Withdrawing Marketing Communications

If you no longer wish to receive promotional emails or messages from pkok, you may unsubscribe at any time. This will not affect service-related messages about your account.

6.4 Restriction Requests

If you believe that the processing of your information needs to be restricted in any area, please let us know. We will review the matter and take appropriate steps.

Protection of Children and Minors

All pkok services are strictly for individuals aged 21 or older. We do not knowingly collect information from any minor. If information belonging to a minor is found to have reached us, it will be deleted as soon as it is identified and the associated account will be suspended.

Parents and guardians are requested to regularly monitor their children's online activity and to contact us if they notice any issue.

Links to External Sites

If the pkok website contains links to external sites, those sites have their own privacy policies, for which pkok is not responsible. When you visit an external site, that site's policy will apply to you. We recommend that you read the privacy policy of any site before visiting it.

Policy Changes and Updates

pkok reserves the right to amend this Privacy Policy when necessary. If any significant changes are made, they will be clearly announced on the website and a notification may be sent to your registered email. Continued use of the service after changes have been made will be taken to mean that you have accepted the updated policy.

Alongside this policy, detailed information on various topics can also be found in our FAQ section.

Contact and Complaints

If you have any questions, concerns, or requests to delete information regarding this Privacy Policy, please contact us directly. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.