pkok's Responsible Gambling
Your Protection, Our Commitment
When gambling goes beyond entertainment, taking the right steps is the sensible thing to do. pkok believes that informed and controlled play leads to a more enjoyable experience.
Our Approach
Why It Matters to Keep Play Within Limits
For pkok, responsible gambling is not a condition — it is a core value at the heart of how we operate. Whether it is casino games, slots, or sports betting, staying happy and safe requires awareness and self-control. We want every one of our users to understand their own limits and enjoy themselves within those limits.
Many people think it is possible to earn large sums quickly through betting, but in reality gambling and betting always carry risk. There is no guarantee of winning. So before placing any bet, ask yourself one question — can I afford this? If the answer is no, take a break. You can find detailed information about rules and limits on our FAQ page.
We believe gambling should be for enjoyment — not as a way to earn money. When gambling starts to affect daily life, family, or financial stability, seeking help is the strongest thing you can do. Visit our About Us page to learn how we are building a safer environment. No one under the age of 21 can open an account on our platform — this rule is strictly enforced.
Ways to Set Your Own Play Limits
pkok provides several tools to help you stay in control of your own gambling.
Deposit Limit
Set a limit on how much you deposit per day, per week, or per month. Once the limit is reached, further deposits will be automatically blocked.
Session Time Limit
Decide how long you play in one go. When the set time is up, the system will remind you and can end the session if needed.
Account Suspension
You can temporarily close your account for a set period — from one day up to several weeks. This option makes it easier to take a break.
Self-Exclusion
If you are experiencing long-term difficulties, you can request a permanent or extended self-exclusion. During this time, access to your account will be blocked.
Viewing Play History
You can view all your bets, wins, losses, and deposit history at any time. This helps you analyse your own habits.
Direct Support
If you run into difficulty at any time, contact us via our 24/7 live chat or email. The support team responds in both Bengali and English.
How to Tell When Gambling Is Becoming a Problem
Addiction usually develops gradually. Be alert if you notice the following signs in yourself. They may indicate a problem, and seeking help at this stage is a sign of strength.
Our Terms and Conditions include detailed information about gambling restrictions — it is worth reading through them.
- Feeling the urge to place bigger bets to recover losses.
- Using household money, borrowed funds, or emergency money for betting.
- Hiding your gambling from family or friends, or lying about it.
- Feeling anxious, irritable, or restless when you cannot play.
- Spending time gambling while neglecting work, studies, or family responsibilities.
- Trying to stop multiple times but always coming back.
- Using betting as a way to escape stress or low mood.
Review Your Own Gambling Habits
Ask yourself the questions below. If more than two of your answers are "yes", consider seeking support.
Where to Turn If You Need Help
You do not have to face it alone. pkok's own support team, your family, and professional counsellors are all here for you.
pkok Live Chat Support
Our live chat is active 24 hours a day, 7 days a week. Contact us in Bengali or English — you can make any request here, including self-exclusion, deposit limits, or account suspension.
Family and Loved Ones
Talk openly with your family. The support of someone close to you can sometimes be more effective than professional treatment. Share what you are going through with someone you trust.
Professional Counsellors
A mental health professional or counsellor can help you overcome addiction effectively. Counselling services for this are available in Bangladesh — contact a local healthcare provider near you.
Contact Us by Email
Beyond live chat, you can also reach us by email. If you send a request for self-exclusion or limit-setting, our team will respond with the highest priority.
Support email: [email protected]
pkok's Commitment
pkok considers the protection of every player to be more important than business. We continuously improve our safety measures, raise awareness among users, and take strict action to prevent minors from accessing the platform. Responsible betting is not just a rule — it is our commitment.
Practical Tips for Staying Safe
Always set a fixed budget before you start playing and stick to it. Never place large bets out of emotion or when your confidence is low. Remember — chasing lost money is more likely to result in losing even more.
Avoid betting when you have been drinking or are under any kind of mental stress. Making decisions with a clear head is the sensible approach. After each session, take a short break and ask yourself — was that purely for fun?
Keep your device and password secure to prevent minors from accessing your account. You can find full details on how your personal information is protected in our Privacy Policy. If you ever feel the situation is getting out of control, do not wait — contact us via live chat or email.
Above all, remember — taking a break from gambling is not a weakness. It is proof of responsibility towards yourself and your family.